What are your shipping times?

Processing times of orders before shipment may vary depending on the chosen products and features. 

For orders with prescription lenses, there will be additional time to process the lenses depending on the prescription details and add-ons (tints).

→ Single vision: 3-5 working days
→ Progressive or lenses with add-ons: 5-7 working days

Products marked as 'In Stock' are dispatched to the courier for delivery within 24 hours from Monday to Saturday.

Kindly note that we can still source items that aren’t currently in stock which usually takes around 5-11 working days before shipment. You may refer to the product page for confirmation.

Regular/Standard Delivery:
The delivery time usually takes 5-12 days, depending on your location. You may double-confirm this on the cart page.

Express Delivery:
Express delivery is available for selected products at an extra fee. If available, you will see the option during checkout with the shipping fee details and expected delivery time. 

Express delivery usually takes 2-4 working days. If there is no shipping option, you can get an express courier depending on your location.

Order tracking:
You can follow the status of your order on our tracking page here: en.smartbuyglasses.com.hk/order

You can download your invoice with the order ID, tracking number and email address in case it is required by customs here: en.smartbuyglasses.com.hk/invoice 

Please note that every country has its own import policy. Local customs officials will perform random checks that sometimes require personal documents as part of the clearance process.