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Browse our website, choose the item you like, and click "Buy Now." You can also select "Buy with prescription lenses" to order sunglasses and eyeglasses."
You will then be asked to add your prescription information and choose the type of lenses you want. You will be redirected to the checkout page at the end of the process. Add your billing information and proceed with the payment.
If you need any assistance, please don't hesitate to contact us.
However, if you create an account, you will be part of the SmartBuyGlasses Club, meaning we can give you these awesome exclusive perks for free!
- Subscriber-only discounts and promotions
- Express checkout
- Easy order tracking
- Easy access to your prescription details
- Review of your order history
- Cumulative reward points that can be used in your purchases
We understand that reading your prescription can be tricky if you're not an optician!
That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.
So, it will look something like this: HK0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
For more on our return policy, click here.
If you would like to return your order,
- Download Return Slip from here.
- Contact us to request an RMA (Return Merchandise Authorization) number for the return slip.
That’s it you can return your item with this slip. For further details, please click “Read More”
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Certified Optician
Our friendly service team is here to help you during our regular business hours.
At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
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You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
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