- HOME/
- HELP CENTER
Contact us
Easy Solutions
Browse through our website, choose the item you like and simply click “Buy Now”. To order sunglasses and eyeglasses with prescription lenses, you can also choose the option to “Buy with prescription”.
You will then be asked to add your prescription information and choose the type of lenses you want. At the end of the process, you will be redirected to the checkout page. Simply add your billing information and proceed with the payment.
If you need any assistance, please don’t hesitate to contact us.
You will then be asked to add your prescription information and choose the type of lenses you want. At the end of the process, you will be redirected to the checkout page. Simply add your billing information and proceed with the payment.
If you need any assistance, please don’t hesitate to contact us.
You don’t need to create a membership account to place an order on our website.
However, if you create an account, you will be part of the SmartBuyGlasses Club, meaning we can give you these awesome exclusive perks for free!
- Subscriber-only discounts and promotions
- Express checkout
- Easy order tracking
- Easy access to your prescription details
- Review of your order history
- Cumulative reward points that can be used in your purchases
We understand that reading your prescription can be tricky if you're not an optician!
That's why we've created the following list to make the whole thing simpler. Click “Read More” to find out more.
We are global firm with teams all around the world. Our global headquarters are located in Hong Kong, where we also have an optical store and showroom that services our local customers there.
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
We also have several shipping locations around the world, including Italy, Hong Kong, Australia, and the US (which is a partner drop ship location).
Since 2006, we have shipped to more than 100 countries around the globe.
We’ll ship your order from one of our 4 logistics facilities around the world depending on where the product is originally sourced. Our goal is to get the product to you as quickly and efficiently as possible!
No way! That’s on us. If in the unlikely event that your parcel is held by customs and you are notified you have to pay additional customs duties, we will 100% fully reimburse the costs. All you need to do is request a formal invoice once you have paid, and submit a copy to our customer services team so that we can sort out your reimbursement.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.
Our one exception: Please note that we do not refund Brazilian customs duties or taxes. Due to the nature of Brazilian Trade Regulations, all customers in Brazil are fully responsible for any customs duties or taxes incurred.
After placing your order you will receive an email within 24 hours that lists your unique order number. It will consist of two letters, followed by 10 numerical digits, and then one or two more letters.
So, it will look something like this: HK0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
So, it will look something like this: HK0123456789G.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
Until your package hasn't been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email service@smartbuyglasses.com.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
As soon as your order is shipped, you will receive an email with the tracking information so that you can know where your purchase is at any moment.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
If you've not received your order confirmation email, or have accidentally lost it, just contact us and we can assist in finding the order details.
Let's face it — buying from the internet can be difficult and time-consuming. Therefore, we've introduced a hassle-free process which includes a 100 days return policy for your order (prescription lenses are also included).
For more on our return policy, click here.
If you would like to return your order,
That’s it you can return your item with this slip. For further details, please click “Read More”
For more on our return policy, click here.
If you would like to return your order,
- Download Return Slip from here.
- Contact us to request an RMA (Return Merchandise Authorization) number for the return slip.
That’s it you can return your item with this slip. For further details, please click “Read More”
We got your back!
Ask our Optician
Request Call Back from our
Certified Optician
Our friendly service team is here to help you during our regular business hours.
At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
Thank You!
Your message has been sent successfully.
You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
Your request was successfully submitted!