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Ordering is easy— simply browse our website and find the style you love. If you want to only buy the frames with no prescription, click “Buy Now.”
Alternatively, if you want to add your prescription to the lenses, select “Buy with Prescription” to enter your details and choose your lenses. Then, proceed to checkout, add your billing information, and complete your purchase.
Need help? Our team is happy to assist, contact us for further assistance in placing your order.
- Sign up directly via our website.
- Place an order and wait for the confirmation email. This will include a link to activate your account.
We understand that reading your prescription can be tricky if you're not an optician, but we’re here to help.
That's why we've created a list to make the process simpler. Click “Read More” to learn the terms you need to know to understand yours.
We’re a global company with teams and warehouses worldwide. Our headquarters are in Hong Kong, where we also have a physical store.
We ship from multiple locations, including Italy, Hong Kong, Australia, and the US, to get your order to you as quickly as possible.
You can find your order number in the order confirmation email you recieved from us after placing your order. The number follows this format: HK0123456789G (two letters, ten digits, and one or two more letters).
If you still can’t find your confirmation email, no worries— contact us so we can help you track it down.
Until your package hasn't been shipped from our warehouse, you can make changes to your order, including cancellations, by contacting us via email service@smartbuyglasses.com.hk
However, if your parcel has already been shipped, we unfortunately cannot make any changes to your order. You will need to contact us when you receive your package to arrange for returns or exchanges.
As soon as your order is shipped, you will receive an email with the tracking information so that you can know where your purchase is at any moment.
You can download your invoice with the order ID here and use your order ID to track your order here.
If you haven't received your order confirmation email, or have accidentally lost it, just Contact Us and we can assist in finding the order details.
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At Smartbuyglasses, we value our customers and ensure that you can find the answers you are looking for!
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You can expect a reply from our customer service team in a few hours. Most of the emails are being replied within 8 hours.
